Privacy

Privacy Policy

This policy explains what data FacelessVideo collects, why we collect it, and how it is handled when you try the product anonymously, create an account, buy credits, or generate videos for YouTube Shorts and TikTok workflows.

Last updated April 10, 2026support@facelessvideo.com

Account and sign-in data

We collect the basics needed to create and secure your account, including email, profile details, login provider data, session data, IP address, and user agent.

Creation and output data

We store prompts, scripts, voice and caption settings, thumbnails, generated videos, and related task metadata so the service can run and your results can be delivered back to you.

Billing and credit records

Paid plans, subscriptions, and credit purchases create payment and ledger records used for checkout, fraud prevention, and resolving failed generations or billing issues.

Anonymous trial controls

Anonymous usage may rely on local storage, an anonymous token, and a hashed IP record to enforce preview limits and deliver watermarked trial outputs.

FacelessVideo is built for creators who want to move from topic to a publish-ready vertical video quickly. That workflow depends on account systems, media processing, storage, billing, and analytics. This policy covers how we handle that information when you visit our site, create videos, or contact us for support.

1. Information we collect

Information you give us directly

  • Account details such as your name, email address, and profile image.
  • Authentication details when you sign in with Google or request a magic link.
  • Prompts, topics, scripts, voice selections, caption preferences, uploaded or referenced media, and other inputs you submit to generate videos.
  • Support messages, billing questions, and any other communications you send to us.

Information created through your use of the service

  • Generated outputs such as video files, thumbnails, watermarked trial exports, and processing artifacts needed to complete a render.
  • Task metadata such as model selection, duration, aspect ratio, provider status, error logs, timestamps, and credits used.
  • Payment, subscription, credit package, and transaction history records connected to your account.

Information collected automatically

  • Session data such as IP address, user agent, and sign-in session timestamps.
  • Product analytics and pageview data used to understand how the site performs and where users drop off.
  • Cookie and local storage data used for sessions, locale preference, theme preference, anonymous trial state, and abuse prevention.

2. How we use your information

We use personal information to operate and improve FacelessVideo, including to:

  • Create and manage accounts, sign-ins, and sessions.
  • Generate videos, voiceovers, captions, and previews through our media and AI pipeline.
  • Store, deliver, and let you revisit your generated assets and billing history.
  • Enforce anonymous usage limits, prevent abuse, detect fraud, and keep the platform reliable.
  • Process subscriptions, credit purchases, refunds, and failed-task adjustments.
  • Provide customer support, troubleshoot failures, and communicate service updates.
  • Measure product usage, improve conversion flows, and make decisions about roadmap and performance.
  • Comply with legal obligations and protect our users, our service, and third parties.

3. How we share information

We do not share personal information casually. We share it only when it is necessary to run the service or when law requires it. Depending on the workflow, recipients may include:

  • Authentication providers such as Google and our auth infrastructure, to let you sign in securely.
  • Payment providers such as Creem and Stripe, to process subscriptions, credit purchases, and billing events.
  • AI and media providers used to generate or process scripts, voice, footage, and final video outputs.
  • Hosting and storage providers used to run the site and store generated media files.
  • Analytics providers used to measure usage and product performance.
  • Professional advisors, regulators, or law enforcementwhen required to investigate misuse, respond to legal process, or protect rights and safety.

4. Cookies, local storage, and similar technologies

FacelessVideo uses cookies and local storage to keep the site working. These tools help us maintain sessions, remember locale and theme preferences, preserve anonymous trial state, and measure product usage. If you block all cookies or local storage, some parts of the service may stop working correctly.

5. Anonymous trials and watermarked previews

You can try parts of FacelessVideo without creating an account. To make that possible while limiting abuse, we may assign an anonymous token, store limited usage counters in local storage, and keep a hashed IP record for quota enforcement. Anonymous outputs may include a FacelessVideo watermark or other trial restrictions until you create an account or upgrade.

6. Data retention

We keep information for as long as it is reasonably needed to provide the service, maintain credit and billing records, resolve disputes, enforce our terms, and meet legal obligations. Retention periods vary by data type. For example, account and payment records may need to be kept longer than temporary processing logs. When information is no longer needed, we delete it or de-identify it where practical.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information. You may also be able to object to some processing or request a copy of your data. You can contact us at support@facelessvideo.com for privacy requests. We may need to verify your identity before acting on a request.

8. International data transfers

FacelessVideo and our service providers may process information in multiple countries. By using the service, you understand that your information may be transferred to locations where privacy laws differ from those in your home jurisdiction. Where required, we use reasonable safeguards for those transfers.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security, but we work to limit unauthorized access, disclosure, misuse, and loss.

10. Third-party platforms and publishing

FacelessVideo helps you create videos that may later be published on platforms such as YouTube Shorts or TikTok. Those platforms have their own rules and privacy practices. This policy applies to FacelessVideo, not to third-party platforms, payment processors, or sign-in providers.

11. Children's privacy

FacelessVideo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact support@facelessvideo.com so we can review and remove it if appropriate.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational updates. When we do, we will post the revised version here and update the effective date above.

13. Contact

Questions about this Privacy Policy or our data practices can be sent to support@facelessvideo.com.